GoTab is looking for a creative problem-solving, tenacious and motivated individual to join our Engineering team as a Deployment Engineer. In this role, you will be responsible for post-sales, pre-installation consulting with clients to plan and execute deployment of GoTab hardware and software on-site at customer locations. In addition to possessing the technical skills listed below, you must be able to think proactively about the unique scenarios of each installation site, communicate effectively with clients, and think on your feet to solve unanticipated problems without getting flustered. The ideal candidate will be technically proficient with networking technologies, have some experience with software development and/or configuration, and have previous experience in the hospitality industry.
The Deployment Engineer role, by its nature, requires on-site visits with clients, and therefore requires local travel. You will be expected to adhere to CDC-recommended safety protocols, including wearing of face coverings, maintaining social distancing when visiting clients on site, and frequent personal sanitization.
This role, currently, is a combination of installation and maintenance of GoTab hardware and second-tier tech support for that hardware. It will be both technical and customer-facing.
GoTab, Inc., the contactless order and payment platform, helps large & mid-sized restaurants, hotels, bars, breweries and other venues optimize their front-of-house service models using low-cost, agile technology. Patrons scan a QR code directly from their cell phones, order items via online menus, and pay securely, all without downloading an application or interacting with a server. Founded in 2016 and based in Arlington, Virginia, GoTab serves hundreds of national, regional and local full-service accounts in almost 30 U.S. states.As a Deployment Engineer, you will be responsible for the full lifecycle of deploying GoTab hardware, including, but not limited to:Provisioning customer-purchased devices with GoTab softwareShipping devices to provided locations Performing installation of hardware on the client network remotely (with non-technical, on-site client representatives) as well as in-person individuallyTesting hardware to ensure proper functionality
You will assist the Customer Success Team with technical troubleshooting on GoTab hardware, including Point of Sale (POS) Terminals, networked and serial/USB printers, GoTab Printer Routers and handheld payment terminals.Skills & Requirements Working knowledge of network architecture and functionalityGeneral knowledge of LAN from DEMARC to end deviceVLANsIP addressingMAC addressesWorking knowledge of Linux - Basic navigation and commands of a Linux terminalSecure Shell (SSH) and Secure FTP (SFTP)Customer relations skillsMust provide high-quality service in a high-pressure situationMust provide hospitality companies hospitality in our serviceMust be able to communicate complex technical information in a non-technical way to allow for end-user comprehensionFlexibility in travel, driving reasonable distances on a semi-regular basisWeekend availability on a rotating semi-regular basisA high willingness to learn, adapt and grow with GoTabTeam player
Preferred but not Required: CompTIA Network+ certification or Cisco CCNA CertificationAny hospitality experienceBasic Python knowledgeBenefits & PerksMedical/Dental/Vision InsuranceUnlimited vacation policyDine on us with $100 each month to any GoTab location of your choiceJoin the ground floor of a rapidly growing startup with endless potential
GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.