Customer Support Engineer


November 10, 2021
About Coiled

Coiled scales Python to the cloud for data professionals. Based on Dask, the leading Python-native solution for distributed computing, Coiled has hosted more than 100M tasks for data professionals, scientists, and researchers around the globe including Capital One, Anthem Health, and the Air Force to solve challenges in business, research, and science. Coiled is a remote-first company with the best and brightest working from around the globe. Founded by the initial author of Dask, Coiled is on a mission to create a platform that gives Data Scientists the power of the cloud and machine learning, freeing them from today's limitations so they can solve important problems.

The Role

We’re looking for a software engineer for our support team. In this role, you will share responsibility for responding to customers on Slack, email, and GitHub, and help them debug and improve their cloud compute workloads. You will take care of customers from the first time they use Dask through their journey with Coiled, collaborating closely with sales and the product engineering team to help them succeed.

[{"text":"Ideally you will have:","content":"
  • Familiarity with the Python data-science stack – Pandas, Numpy, Scikit-learn – and / or enterprise analytics tools like Spark, Flink, etc.
  • Comfort diving into customer problems and debugging their code, no matter where in the stack the error originates.
  • Collaborative spirit and commitment to communicating well with colleagues in a remote environment as well as in-person.
  • Experience working closely with sales to take care of prospects and customers.
  • We can teach you everything else (or learn about it together)!
  • Nice to have: Customer-facing service background.
  • Nice to have: Experience with one of the major clouds (AWS, GCP, or Azure) and its programmatic APIs.

  • Please keep in mind that we are describing the background we imagine would best fit the role. Even if you don’t meet all of the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!

    More About Us
    Coiled is a remote-first company. We support you living and working from where you feel fulfilled, providing that you can collaborate effectively with your team.

    Our Mission
    We create software that gives Data Scientists unlimited power in the cloud for machine learning, freeing them from today's limitations - so they can solve important problems.

    Coiled is an Equal Opportunity Employer and encourages people of all backgrounds, identities, and abilities to apply. We are committed to being a consciously inclusive place to work, valuing all ideas and perspectives.
    Apply Now