Client Services Manager, Latin America

FiscalNote

Posted: 
June 29, 2022
Thank you for your interest in this position with FrontierView, a wholly-owned subsidiary of FiscalNote. The recruitment for this role is being managed by FiscalNote's Recruiting team (parent company), so you are in the right place! Please continue to review this opportunity and apply at your interest. We are excited to review your background. Thank you!

About the Position
As we plan for continued growth, we are seeking a Client Services Manager to join our Latin America team in Washington, D.C. Qualified individuals with a passion for emerging markets are strongly encouraged to apply. Client Services Manager (CSM) are responsible for managing and actively growing FrontierView’s relationship with clients and prospects across the America's region. This position will focus on the healthcare and pharmaceutical industry. Working collaboratively with both senior and junior members of the FV team, the CSM will have full revenue responsibility and will interact frequently with clients (senior executives) across a range of sectors

About the Commercial Team
FrontierView’s Commercial Team partners with multinational clients to provide them with access to FrontierView’s market-leading insights, award-winning data and research, executive roundtable events, and analyst advisory support across 250+ markets to enable clients to grow and win in their most important markets. Our team provides client services and new business generation for FrontierView.

What to Expect in this Position:
  • Drive revenue growth through renewals of existing accounts (manage/oversee ~20+ clients), plus upsell through sale of additional products, and acquisition of new clients across the healthcare industry
  • Ensure that existing clients receive the expected value from FV’s services and drive their renewal decisions
  • Deliver incremental revenue through relationship expansion and through the sale of custom engagements
  • Manage a pipeline of opportunities using Salesforce.com to ensure predictable monthly revenue performance
  • Work closely with the commercial team to increase the universe of target clients, and develop the required pipeline to achieve target
  • Diagnose critical business issues
  • Facilitate the value and delivery of FrontierView services
  • Ensure clients renew their relationship with FrontierView
  • Increase the contract value of accounts
  • Identify and sell additional FrontierView services to clients

  • What Sets You Apart:
  • Bachelor’s degree (or equivalent work experience) in business, economics, or other related field
  • 2-4 years of experience in client services or business development selling intangible products such as research or advisory services
  • Fluency in Spanish or Portuguese preferred
  • Proven track record of successful renewal book and/or exceeding sales targets and managing a new business territory
  • Excellent communication skills, both written and verbal
  • Overall interest in healthcare industry and Latin America region
  • Deep analytical competencies, high emotional intelligence and ability to drive consensus across multifunctional and cross-cultural teams in different time zones
  • Hungry for professional growth, low ego, high conviction: strong self-starter who is comfortable with ambiguity, yet drives towards clarity
  • Competitive spirit
  • Incredibly curious: fast learner, motivated, resourceful
  • Empathetic and entrepreneurial: instills trust and credibility with prospects and internal team members
  • Problem solver: Organized and analytical, balanced with getting things done
  • Excellent interpersonal, communication, presentation, and persuasion skills
  • Professional, responsible, self-motivated and disciplined
  • Strong executive presence
  • Demonstrates proactivity, ownership and accountability
  • Experience in sales, lead generation, fundraising, account management or customer service a plus


  • About FiscalNote
    FiscalNote is the premier information services company focused on global policy and market intelligence. By combining AI technology, expert analysis, and legislative, regulatory, and geopolitical data, FiscalNote is reinventing the way that organizations minimize risk and capitalize on opportunity.

    Home to CQ, Roll Call, Oxford Analytica, and VoterVoice, FiscalNote empowers more than 5,000 clients worldwide to monitor, manage, and act on the issues that matter most to them. To learn more about FiscalNote and its family of brands, visit FiscalNote.com and follow @FiscalNote.

    At FiscalNote, we Lead with Values
    Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family

    FiscalNote is continuing to hire new talent, with all interviewing and on-boarding done virtually due to COVID-19. New team members, along with our current staff, will temporarily work remotely (unless communicated otherwise).

    If your background and experience align with the competencies above, we encourage you to apply so that we can review your experience and learn more about how you can add to FiscalNote’s growth and success.

    Company Benefits
    FiscalNote offers competitive salaries, equity packages, and retirement accounts to ensure we’re all FN owners. We work hard, so our open vacation policy helps us ensure you’re getting the R&R you need. We offer comprehensive health, vision, and dental insurance options supplemented by a flexible spending account (FSA). We have a slew of other benefits which you can check out at careers.FiscalNote.com.

    FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.

    FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.
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