Senior UX Content Writer (Remote Eligible)

ID.me

Posted: 
October 13, 2021

Company Overview

ID.me is simplifying how individuals securely prove and share their identity online. With their secure digital identity network, ID.me is doing for identity what Visa did for financial transactions. ID.me empowers people to fully control their own data through a portable and trusted login so they don’t need to create a new password at each site they visit.

The COVID-19 pandemic has accelerated a massive digital migration for many critical services such as applying for unemployment benefits or filing taxes. These services require a trusted identity to ensure an individual is who they claim to be while keeping out fraud. Identity verification that serves only one organization is costly and time-intensive. Separate passwords for each application add to consumer frustration. With ID.me, login and identity credentials move with an individual so they only need to verify once.

ID.me is a federally-certified identity provider at the highest standards NIST has set for consumer identity verification and login. ID.me is one of only four companies in the United States of America certified by the federal government to bind a legal identity to a digital login. 

In addition to providing individuals with complete control over their credentials and data, the company has a “No Identity Left Behind” initiative to expand access and inclusion for all individuals through a video chat verification process. ID.me is passionate about building a robust identity network that does not compromise access for hard-to-identify groups.

Role Overview

ID.me is looking for a Senior User Experience Content Writer to join our growing UX team. You will be a foundational part of the Product team, shaping our user experience and product content for millions of people. Our Senior UX Content Writer will collaborate closely with partners across product management, product marketing, engineering, sales and various teams across the organization to consistently iterate and optimize new product features and content for our members. It is the goal of the Senior UX Writer to define our product tone and voice, ensuring consistency across all of our product content and user interfaces.

Responsibilities

  • Craft, edit, test and optimize content for product, web, and mobile experiences
  • Create and implement UX writing best practices utilizing design thinking, empathy and data
  • Influence product strategy, driving empathic discussions with product managers, UX designers, software engineers and key stakeholders
  • Design UX writing style guides and integrate within our design system
  • Help shape user flows, user interactions and messaging within ID.me’s product interfaces
  • Optimize our copy creation and implementation workflow 
  • Collaborate with brand content writers to ensure brand voice is consistent
  • Partner with UX/UI designers and researchers through various testing including A/B testing, usability testing, and other methodologies to validate member acceptance
  • Be a key partner to the wider product and product support organization, ensuring a consistent feedback loop

Ideal Qualifications

The qualifications below are ideal, but not all are required.  We encourage candidates to apply if they satisfy some, but not all of the qualifications.

  • 5+ years of UX writing experience (content strategy, design or product writing)
  • Passion for making complex or technical content understandable and relatable to users
  • Prior experience in demand marketing, including contributing to style guides and content design systems 
  • Ability to prioritize projects, communicate progress, and deliver on time
  • Openness to receive feedback and have your opinions be challenged
  • Proven experience anticipating user needs and translating that into effective content
  • Exceptional written and oral communication skills - you can tell compelling stories about your designs and present your work with confidence, regardless of the audience (engineers, PMs, executives, other designers, etc.)
  • Able to improvise and create on the fly, collaborating with anyone to get things done

Ideal candidate will thrive in the following culture:

  • Must have an obsession for building quality products 
  • Ability to thrive in an unstructured, fast-moving and constantly evolving high growth environment
  • Must be a team player with a strong, self-managing work ethic
  • Must be a self-starter with a passion for UX, learning and continuous improvement

Note that candidates must be located in the continental U.S.

ID.me Covid Vaccination Requirement

All current and future employees are required to receive their COVID-19 vaccinations, unless a reasonable accommodation is approved. Employees not in compliance with this policy will be placed on leave and will be terminated if no valid reason for not getting the COVID-19 vaccine is provided.  

Purpose: In accordance with ID.me's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from COVID-19 that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

Reasonable Accommodation: Current and future employees in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must submit a completed Request for Accommodation form to the human resources department to begin the interactive accommodation process as soon as possible after vaccination deadlines have been announced (September 13th) and an offer of employment has been made. Accommodations will be granted where they do not cause ID.me undue hardship or pose a direct threat to the health and safety of others.

 

Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.

Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost. 

People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates.  

ID.me Core Values: *Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Communicate like a scientist. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *Act like an owner.

ID.me Career Site & Culture Deck: https://www.id.me/careers

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.



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