Director of Client Solutions (Capture ), Federal (Remote)

Nava

Posted: 
June 29, 2022
About Nava
Nava is a public benefit corporation, which means we have a social mission written into our founding charter. The people who work at Nava have a fiduciary duty to our stated mission: to improve access, effectiveness, and simplicity of government services.

As a professional services firm, we achieve our mission by partnering with government clients at the state and federal levels. We bill for our time, selling our expertise and problem-solving methodology to government clients who hire us to help improve their products and services so that their users and beneficiaries have a better experience.

These end-users — the humans who benefit from our work — are at the core of everything we do. They inspire and motivate us. Working with our government clients to align their goals with their beneficiary's needs enables them to better deliver on their mission and provides everyone at Nava opportunities to do meaningful, impactful work.

Nava is at the forefront of reimagining how our government serves its people. We’re looking for a Federal Client Solutions Manager (Capture Manager) to lead Nava subject matter experts in identifying and understanding our government partners' programmatic goals and unmet needs in order to develop compelling solutions, construct competitive proposals and lead winning bids.
About Nava
Nava is a small business that brings best-in-class human-centered design, agile software development, and DevSecOps capabilities that have been proven in the most challenging and highest impact government service transformation projects. As a public benefit corporation, we exist solely to positively transform how millions of people experience government by building simple, effective, and accessible digital services.

We aim to help public institutions earn trust by quickly and effectively responding to people’s needs. This effort includes integrating agile, human-centered development methodologies into how government technology is built. We don’t sell off-the-shelf products, but instead work collaboratively and in partnership with government agencies to solve complex policy challenges and build digital services, including software with modern development practices.
Our mission is to partner with the Government to deliver digital services that make programs simple, effective, and accessible to all. As a public benefit corporation, our intent is to design a portfolio that makes the highest leverage progress against that mission. Nava’s digital services have helped millions of people across the country access and manage critical benefits like unemployment insurance; paid family and medical leave; and health, food, and economic assistance.
About this Role
Working directly with the executive and business development teams, you will help to build the federal-component of the leading portfolio of mission-aligned digital transformation work. Day-to-day you will craft and execute successful strategies to modernize government services that support vulnerable populations by building a deep understanding of Nava's clients, the competitive and partner landscape, and each unique procurement. You’ll be responsible for identifying and nurturing client and partner relationships to build agency, program, client and opportunity level-insight in support of Nava's mission and strategic goals. You will engage Nava designers, engineers, product managers, and other subject matter experts, as well as teaming partners to understand the program landscape, develop and validate client insight and deliver compelling, compliant, and competitive proposals.
Opportunities and Challenges
Nava provides the opportunity to do meaningful, impactful, mission-oriented work. As a public benefit corporation, the people who work at Nava have a fiduciary duty to our stated mission: to improve the accessibility, effectiveness, and simplicity of government services. When identifying and pursuing opportunities we must ensure that we are well suited to win and deliver successfully, but also evaluate the work against our mission and values. This is a high bar, but it's why we're here, and it informs what we do and how we operate across all phases of the business.
You will be operating within the government ecosystem, which means collaborating dynamically with other government contractors and civil servants. Working with people outside of your company means you'll likely encounter different working styles, cultural norms, and be responsible for maintaining order and focus without authority. At the same time, working as part of a larger team allows us to deliver on projects of larger scale and complexity.
The government contracting ecosystem is a compliance-driven multi-stakeholder environment - which adds significant complexity to our work, particularly when compared to the operating environments for companies of our size in the private sector. Successful members of our team understand how to be innovative within this environment when crafting solutions and proposal responses. Finding and recommending ways to improve the way government digital services are procured and built is one of the highest-leverage ways we help fulfill our mission.
Who we’re looking for
You are an experienced business development professional who can leverage existing relationships and build new relationships to identify high-leverage opportunities and understand the needs of our customers. You are able to develop and build on client insight to creatively apply Nava’s capabilities and engage our subject matter experts to solve complex problems and work through constraints to propose tailored and compelling solutions.
You’re a strategic thinker and actor, detail-oriented and able to organize and manage processes, responsibilities, and team operations. You structure client engagement strategies, proposals, documents, information, as well as decision support tooling and infrastructure in a clear and organized way. On each opportunity you empower subject matter experts with varying degrees of familiarity with federal procurement by building shared context on the opportunity, leading through clear structure and processes and helping each team member apply their expertise to contribute to a cohesive solution. You’re at home in rapidly evolving, ambiguous situations and can chart a course forward through uncertainty.
Most of all, you’re excited about designing and/or refining our strategy and processes to help us achieve our mission, not just executing a standard industry playbook. You’re able to see the interactions between various threads of action, and work through the tradeoffs. You can tailor existing processes or create new structures to get the most out of a talented and passionate team. You are motivated by making progress against our company mission, and are excited to engage our current and potential clients and work with subject matter experts to develop solutions and proposals in support of new opportunities.


Requirements
  • Business Development: 3 years (preferred)
  • Bachelor’s degree and 8+ years of prior relevant experience or Masters with 7+ years of prior relevant experience
  • Familiarity with online tools used by the Federal Government for solicitations
  • Experience in capturing large business development programs with emphasis on opportunity qualification and shaping into solution and proposal submission
  • Proven record of success managing capture efforts winning single award pursuits as capture manager
  • Demonstrated skills in all areas of business development including: opportunity qualification, capture strategy, customer visits, customer relationship development, relationship development with competition, team leadership, etc.
  • Experience in the development of and successful negotiation of teaming agreements
  • Experience leading subject matter experts through end-to-end government contracting from developing client insight, to long lead preparation to supporting strategic opportunities, to galvanizing a bid team, to proposal writing and management, to pricing strategy to post-award protest and analysis
  • Familiarity with agile development and cloud based tools such at Google Docs, Google Drive, Google Chat, Slack, Notion
  • Experience with agile software development on large government programs and complex transformation/modernization efforts
  • Ability to guide a multi-vendor team to a winning bid by providing structure while being flexible to new information and gathering input and feedback from across the team
  • Ability to to build and form strong personal relationships internally and externally. You can bring others into the business development phase, build consensus and build understanding around needs and practices
  • A proven ability to establish order, calm, and accountability in the business development practice while managing multiple threads in rapidly-evolving environments
  • An adaptive, empathetic, collaborative, and positive mindset
  • Highly resourceful, reliable, and detail-oriented

  • Responsibilities
  • End-to-end leadership and support for developing opportunities from identification through the bid phase, including developing and validating strategy and solution development with client insight, to writing, pricing, and submission
  • Deeply understand customer needs, pain points, and programmatic goals and work closely with subject matter experts to develop a winning solution at the strategic phase, prior to the official release of the bid and refine in response to RFPs
  • Build and support the story of Nava’s unique capabilities, expertise, approach, values, and impact to improve bid responses
  • Monitor for how broad government needs are evolving over time, in relation to Nava’s capabilities and shape the strategic direction of the company
  • Identify teaming partners, lead and negotiate strategic partnerships, and lead the executive team, subject matter experts and teaming partners in developing feasible, winning solutions, staffing and pricing models for each opportunity
  • Take part in hiring activities (e.g., submitting referrals, conducting interviews, and attending interview debriefs), as needed.


  • Compensation range: $145,000 -170,000 annually.

    Other requirements
    ● Must have lived in the United States for at least three (3) of the past five (5) years.
    ● An active green card or citizenship is required.
    ● Candidates who are offered a job with Nava must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.
    ● Offer of hire is contingent upon completion of a background check that includes a criminal record history review.
    ● Applicants selected for this position may be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.


    Perks working with Nava
    ● Your well-being is important to us, so we offer highly competitive benefits for medical, dental, and vision
    ● 20 days of PTO accrued, 12 days paid federal holidays, 5 floating holidays, unlimited sick leave
    ● 16 weeks of fully paid parental leave and weekly meal deliveries during leave
    ● Sabbatical Leave
    ● 401k contributions match at 4% of your salary
    ● Flexible work arrangements
    ● $1,000 new home office set up budget, monthly phone allowance
    ● Monthly partial reimbursement for utilities (where applicable)
    ● $2,000 annual tuition and professional development budget
    ● Equity stock options
    ● Employee referral program
    ● Commuter Benefits
    ● Short and Long-Term Disability Insurance
    ● Life and Accidental Death
    ● Diverse, inclusive, highly collaborative, and vibrant culture fostering remote work!

    Location
    You can work in a hybrid work arrangement from one of Nava’s offices in NYC, DC, or San Francisco. We also have fully remote options if you reside in one of the following states:
    Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, Texas, Tennessee, Virginia, Washington.

    *If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.

    Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.

    Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.

    We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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