IT Support Engineer

Pie Insurance

October 14, 2020

At Pie we are pie-oneering a new approach to insurance. As a rapidly growing insurtech startup, we are disrupting an industry that is ripe for change. We focus on small business, and each Pie-oneer has the opportunity to help small business owners achieve their dreams through accessible and affordable workers compensation coverage. Pie has an inclusive, values driven culture, where hard working self-driven team members have limitless growth opportunities.

We are looking for an IT Support Engineer to join our team in DC. This role is responsible for establishing best in class information technology practices that will ensure Pie employees have the tools and technologies they need to set them up for success. This individual will be instrumental in our ability to scale our systems and technologies to meet the needs of our employees.

How You’ll Do It

• Managing all AV, end-point protection, telephony, computer hardware, and computer software.• Ensure internal security best practices for employee computers, Pie data, Pie network access and backup systems.• Ensuring all new Pie-oneers have their computer and phone set up and ready for use when they arrive on their first day.• Provide IT assistance via remote support channels to all Pie employees for a multitude of operational tasks e.g. password resets, access requests, application support.• Keep the IT team scaling efficiently by automating recurring tasks such as onboarding, offboarding and access workflows.• Provision/Deprovision accounts/computers. Setup and document all required access for new employees.• Work with functional teams and business leaders to ensure all standard profiles for new hire access are kept up to date.• We are a 100% cloud/SaaS organization. Administrate and integrate cloud services: G-Suite, Office 365, Zoom, Slack, Okta.• Create and update technology documentation for internal IT teams and for Pie employees.• Provide IT support for remote employees, including configuring, shipping, and receiving employee devices.

The Right Stuff

  • 4+ years of IT and Systems Support experience.
  • Technology Experience: RingCentral, Zoom, Slack, Okta, Zappier, Office 365, Windows, Mac, Sophos, asset management systems, etc.
  • Strong experience in employee on-boarding, and how to efficiently set-up new employees for success on their first day.
  • Strong experience using automation to scale IT infrastructure for a start-up or a small business.
  • Ability to support onsite and remote employees.
  • Strong interpersonal and communication skills are key. Direct interaction with people is central to this role.
  • Strong problem-solving skills.
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